Help Desk

Phone Help: Frequently Asked Questions

General
Telephone Sets Programming
Phone Features
Conference Calling
Voice Messaging
Local Calls
Long Distance Calls
Operator-Assisted Calls
Cellular Calls
Cellular Phone Policy
USA Telephone Service
Coral Voice System
General Questions
Coral Voice System
Voice Mail Questions
Billing

General

Why is my phone number incorrect in the Campus Directory and the UMail Global Address book?

How do I keep my student information out of the Campus Directory?

Telephone Sets Programming

Toshiba 2000 Series phone

Toshiba 6500 Series phone (with 2 digit intercom)

Toshiba 6500 Series phone (with 3 digit intercom)

Meridan phone set

Phone Features

How do I turn call forwarding on?

How do I turn call forwarding off?

Can I get Caller ID?

How do I transfer a call?

Can I place someone on hold and call a 3rd party, or conference 3 parties?

How do I speed dial a number?

How do I get Call Waiting?

How do I use Call Waiting?

Conference Calling

How do I make a conference call?

If we have a several person Station Dial conference call, do we have to individually patch each person in?

What is the per minute cost for out of area or a long distance conference call participants?

We rarely have conference calls with more than 3 - 4 people, which type of conference call should I use?

How do I make an MCI instant meeting conference call?

Voice Messaging

How to use Octel voice messaging system?

How do I reset my Octel password?

How do I bypass someone's greeting to leave a message?

Can I retrieve a deleted Octel message?

Can I dial Octel from home?

What should my voice mail greeting say?

How do I record or change my Octel greeting?

How do I change my greeting when I go out of town?

Local Calls

How do I place a call to another campus phone?

How do I place an off-campus call?

Long Distance Calling

How do I place a call to another campus phone?

How do I place an off-campus call?

How do I use the tollfree number for the University?

Are University calling cards available?

Can I place a personal long-distance call from a University phone?

Can I block long-distance dialing on a phone?

Operator-Assisted Calls

How do I place an operator-assisted call?

Cellular Calls

What types of cell phones and plans can I choose from?

Do I still have to go through NetCom to get my department-paid cell phone?

Verizon Wireless FAQs

Cellular Phone Policy

These questions are based on the Employee Mobile Communication Policies and Procedures effective February 1, 2006. They are for staff and faculty only.

University Allowance for Individually Owned Cellular Phones and Plans

What kinds of cell phones and plans can I choose from?

Why does the University want me to own my cellular telephone?

I have used a University owned cell phone for a long time with no problems. Why the change?

This seems ridiculous. Why are you putting us through this?

The University provides me a cell phone with a plan that includes 600 minutes. I never exceed 600 minutes, including personal calls. Aren’t I OK?

Can I use a cell phone for personal calls when I purchase it with a taxable allowance from the University?

Is the allowance that I receive for my own cellular phone taxable?

How do I know I’m getting a fair allowance?

What if my actual business usage exceeds the amount of the allowance that I receive?

Does everyone get an allowance for a personally owned cell phone?

Do I get retirement contributions or other benefits if I receive a taxable allowance for my cell phone?

How do I know what cellular telephone or monthly plan to choose?

Which monthly plans have the best price?

What if my choice doesn’t work out for me?

What about smart phones – PDA/Phone combinations?

If I am authorized to use a smart phone to access University e-mail calendaring or other services, can the University recommend which devices will work best and will be supported by the University?

University-Owned Telephones

I only make personal cell phone calls during “free” calling periods, i.e., evenings and weekends, or using “free” cellular to cellular calling. Because those calls are free, they don’t count, right?

I have been paying for personal calls made on the University owned cell phone. Aren’t I meeting the IRS requirements?

I document my personal calls by marking them on my cell phone bill or statement from NetCom. Isn’t that enough substantiation?

OK – How am I supposed to figure the personal call reimbursement amount?

This is all very complicated. I don’t think I have the time or resources to jump through all of these documentation, substantiation, and reimbursement hoops. Now what?

Administration

If I am a supervisor, how do I select the correct allowance amount for an employee?

Making the switch between a University-owned phone and an individually-owned phone

Who does this apply to?

What do I do if I want to stay with Cingular?

Can I switch from Cingular to another provider and keep my current phone number? How do I do that?

In the past, we have always been required to send cell phones to property redistribution in order to transfer the ownership of a University owned cellular device to an employee. Are we still required to do that?

OK - What steps do I take to give the device to the employee?

USA Telephone Service

What about long distance, Caller ID, and other enhanced voice features?

How do I use the free features of my phone service?

How do I place an operator-assisted call?

Coral Voice System General Questions

How do I call 911?

How do I place a call to another campus phone?

How do I place a local off-campus call?

How do I reach the University of Utah Hospital operator?

How do I reach the University of Utah campus operator?

How do I call directory assistance?

How do I make a long distance call?

How do I make a long distance call using my authorization code?

Coral Voice System Voice Mail Questions

How many days do you keep my new, saved and deleted messages?

How can I retrieve my deleted messages?

How can I be notified if a recipient has received my message? If not, can I recall it ?

How can I log into my mailbox if I lost/forgot my password?

Can I dial ahead if I know my selection or should I wait for the prompt recording to finish?

If I have a message notification activated, how will I be notified on my cell phone?

How do I cancel and go to the previous menu?

Sometimes when I enter my mailbox via the subscriber’s menu, I don’t get the option to listen to messages.

How do I pause, rewind or fast forward a message?

What is the date format to send future delivery messages?

What are the options for activating message notification (callout options)?

If I activate the “Wake Up Call” feature, what will I hear?

What is the purpose for the “Call screening” option?

What is the “Transfer Status” option?

What should my voice mail greeting say?

How do I record or change my greeting?

Billing

What is the billing cycle?

What is a circuit?

What is centron service?

What is centrex service?

What is a flat business line?

What is a flat residential line?