Service Level Agreements
NETcom SERVICE level agreements (SLA)
Ever wonder when you call to report a problem or get help, what to expect ? Here are our service standards for each organization within NetCom.
Network Services
- Cable Plant
- Field Production
- Network Operation Center (NOC)
- Desktop & Server Support (NSC)
- OIT Systems (www.utah.edu, WebCT, my.utah.edu, proxy.utah.edu, home.utah.edu)
Customer Service
Campus Email System
