Campus Wireless Access - Troubleshooting

Known Issues

The following are specific problems that have been encountered in our testing.

Windows

If you don't have java installed or you aren't allowing ActiveX, you can't run the Setup Wizard and will have to do a manual download of the Wizard. This option will be presented to you after the Wizard has started.
If you don't have admin privileges on your machine or your are running as a restricted or standard user, you will have to follow the manual configuration instructions.
Internet security programs that block java applicatoins or java scripts may try to keep the Wizard script from running. If you encounter this, you'll need to follow the manual configuration instructions.
Windows 7 has not been officially released; we're still working on compatibility issues. If you have any problems, please use the manual configuration instructions.
Make sure you're patched and up-to-date.

Mac OS X

Mac Leopard 10.5.x - Make sure you're patched. If you installed Java Update 4, the Wizard won't run because Java Web Start is not correctly associated with the browser. Either follow the manual configuration instructions or follow the directions in the UConnect Setup Wizard to repair the issue.

Older Devices

Due to the WPA2-Enterprise/ AES configuration used by the new UConnect network, some older devices may need additional help connecting.

If you are running Windows XP, your computer may need a patch that provides WPA2 via the built-in Windows Wireless Zero client (Note - this patch requires Service Pack 2).

If your wireless card is more than four years old, you may also need to upgrade your adapters' drivers by visiting the manufacturer's website. The UConnect setup wizard automatically checks for this software patch and lets the user install it, but you can also check for this manually by going to the Properties of the wireless adapter, Wireless Networks tab, Add a new network, and verify WPA2 is listed in the Network Authentication drop down box - if not, it needs the patch found here: http://tiny.cc/tXOz2. Please see our list of Recommended Wireless Adapters for more information.

We have also done some internal testing with the following 802.11n USB adapters which work great with the new UConnect and support high throughput in the 5ghz band:

http://www.newegg.com/Product/Product.aspx?Item=N82E16833122264
http://www.newegg.com/Product/Product.aspx?Item=N82E16833124278
http://www.newegg.com/Product/Product.aspx?Item=N82E16833127247

If you need help troubleshooting this issue, please contact the Campus Help Desk at 801-581-4000, option 1.

For More

Main Wireless page

Frequently Asked Questions