Getting Connected FAQs

Wireless access

End-Users

How do I get connected to the wireless network?
What is the wireless network name for the campus wireless network?
Where do I get the software?
Why do I have to install software to get on the wireless?
Can I connect wired too?
What is a uNID?
I am a guest to the University, can I use the wireless too?
What operating systems are supported by the wireless network?
Can I print with my laptop?
Can I check out wireless cards or laptops?
Can I access the network using a Wi-Fi enabled PDA?
Can I use Gnutella, KaZaA, or any other peer-to-peer filesharing software?
Is my wireless secure?
How do I get help if I have a problem?
Are there any restrictions when using wireless?
What protocols does the wireless network support?
I'm a Mac user and I'm getting a message about an 'eapolclient' - why?
What are the risks of using wireless?
I don't like something, to whom can I complain?

Network Admins

What is the campus standard for deploying a wireless network?
What central wireless services are offered to campus departments?
What kind of networking equipment will I have to upgrade?
Do I need to register my wireless network?
Do you provide engineering services?
Are there known wireless card issues?

High Speed Campus Access (WANA)

What kind of hardware do I need to use WANA?

I live in the student village.  How do I set up my computer for WANA access?

My WANA connection just stopped working. How do I get it back?

How do I configure my PC for WANA?

How do I configure my Mac for WANA?

WANA Troubleshooting

VPN – Virtual Private Network

What kind of software do I need to use the campus VPN?

I have downloaded and extracted the VPN client, but I can't figure out what to do to use the program.

I work for the HSC/Hospital. Do I use the campus VPN?

How do I test my VPN connection?

Why should I use the WebVPN SSL client?

What do I need to know to run the WebVPN client?

How much does it cost to set up and use a department VPN solution?

On/Off-Campus Access

What does on-campus access mean?

What does off-campus access mean?

How do I configure my system to access the campus network from home?

Do you recommend any software for Internet and campus network access?

How do I configure my ActionTec DSL router?

How do I clear my browser cache?

How do I set my browser to look for a new web page everytime?

How do I check proxy server settings?

usa voice & data

What are these services going to cost me?

What can/can't I do on the Internet?

How does the Campus Acceptable Use Policy apply?

Can I host a .com service out of my apartment?

What determines the DSL speed rate I receive?

Will the new DSL service be compatible with Macintosh computers?

How do I install the modem?

What if I want to network multiple devices?

Can I install a wireless access point in my apartment?

Do I need a network card?

What about long distance, Caller ID, and other enhanced voice features?

Can I have multiple phone lines or an other Internet service provider?

What are my long distance carrier options?

HRE Network Access & Video

Internet (WANA) Frequently Asked Questions

Wireless Frequently Asked Questions

UTV Cable TV Frequently Asked Questions

Using a Video Game Console on the HRE Network