FAQs: VPN - Virtual Private Network

What kind of software do I need to use the campus VPN?
I have downloaded and extracted the VPN client, but I can't figure out what to do to use the program.
I work for the Health Sciences Center/Hospital. Do I use the Campus vpn?
How do I test my VPN connection?
Why should I use the WebVPN SSL client?
What do I need to know to run the WebVPN client?
How much does it cost to set up and use a department VPN solution?

What kind of software do I need to use the campus VPN?

To use the campus VPN service, you need a VPN software client installed on your computer and a University Network ID (uNID) and corresponding password. If you have questions about your uNID or your password, call the Campus Help Desk at 1-4000.

We recommend downloading the latest client versions from our site. The VPN client software is available for the following operating systems:

Or, you may choose your client "at-a-glance" from the VPN grid.

OIT no longer supports VPN clients for Windows 98 or earlier and Mac OS 9 or earlier. However the clients are available; contact the Campus Help Desk at 581-4000, option 1.

I have downloaded and extracted the VPN client, but I can't figure out what to do to use the program.

Once the file is extracted, you should see a new folder called 4.0 VPN and PCF, inside this folder you should see a Setup.exe file, run that. Once the installer is done and you have rebooted your machine you should see Cisco System VPN client in the program files. Click on VPN client and it will bring up a small dialog box, just click on the connect at the upper left hand corner of this box.

I work for the Health Sciences Center/Hospital. Do I use the Campus vpn?

UUHSC employees, you need to use a specific VPN client to access your HSC resources. Please go to http://support.med.utah.edu/ and click on "Software Downloads." You will be prompted for a user id and password, which is your GroupWise ID and password. The ITS Computer Support Center can answer any of your HSC computing and VPN questions.

How do I test my VPN connection?

After installing the VPN client, you can test if the software is working as follows.

Bookmark this page (Add Bookmark in Netscape or Add Page to Favorites in IE).
Connect to the Internet via your ISP.
Run the VPN client software.
Open this page (www.it.utah.edu/services/helpDesk/connectedhelp/vpn_faq/index.html) in your browser.
Click this link to check your VPN connection.

Why should I use the WebVPN SSL Client?

The Cisco SSL VPN Client provides end users running Microsoft Windows XP or Windows 2000 with the benefits of a Cisco VPN client without the administrative overhead required to install and configure a client.
It supports applications and functions unavailable to a standard WebVPN Connection.
When the client connects, the VPN 3000 Concentrator uses ActiveX on Windows Explorer or Java 1.4, or later on Netscape, Mozilla, or Firefox, to push the image to the client and install it.
Like the IPsec client, each SSL VPN client requires an IP address assignment.
The SSL VPN client supports IP proxy configuration parameters.

What do I need to know to run the WebVPN client?

Users must have Administrator privileges on client PCs that use SVC. Clients connecting without Administrator privileges cannot receive and install an SSL VPN Client. However, Cisco provides an Install Enabler utility to pre-load a client service that lets non privileged users load SVC. This utility (STCIE.EXE) is useful if you do not typically configure client PC users with Administrator Privileges. It is available within the sslclient-win-1.0.0.0.179.zip file on your distribution media or on the VPN 3000 Concentrator download area on cisco.com.

You must have Administrator privileges on the client PC to run the Install Enabler and install the service. Once the service is installed, it loads at system startup and facilitates SSL VPN Client setup for non privileged users.

To set up the client service, unzip the sslclient-win-1.0.0.0.179.zip file and the Start the STCIE.EXE executable file. It creates or updates the SSL VPN client in the Program Files\Cisco System folder, which the VPN 3000 concentrator pushes to the client.

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How much does it cost to set up and use a department VPN solution?

The department VPN services is free. There is no set-up or ongoing charge. To learn more about the service, see our department VPN webpage.

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