FAQs: Campus UMail System
General Information
Who gets a UMail account?
What is my login or username?
What is my password?
Can I log in to UMail with a web browser (Explorer, Safari, etc.)?
What software programs are recommended/supported?
I want to use an email program that isn't on the recommended list.
Where can I find information on using the Evolution (Linux) client?
How much space do I get for my email storage?
How do I change my display name?
If I delete an email, or all my email, can it be recovered?
Do students, staff and faculty all share the same Global Address book?
Can I view my utah.edu email AND my Hotmail, Yahoo or Gmail in Outlook Web Access?
How many email address aliases will the UMail system support?
Will I get spam with UMail?
I just activated my UMail account and I don't show up in the Global Address List. Why?
Where can I find help with Time Zones and Daylight Savings for UMail?
Why isn't my UMail mailbox provisioned?
Why is my Campus Directory Email address different from my UMail preferred address?
IT Managers
How can I manage the UMail accounts for my department's domain?
Can UMail host a local sub-domain of utah.edu?
I set up Outlook to connect to the Exchange Server but I only see the
mail in Outlook; it doesn't appear on the web. Does that mean it's not
being stored on the server?
How many different instances of permissions to a UMail resource can I give?
How do I clean my Free/Busy for a shared resource?
Where can I find help with Time Zones and Daylight Savings for Exchange?
Can I configure Outlook 2007 with the .prf files?
Staff & Faculty
Can my department switch from our local email system to the campus email system?
How are messages moved from an old system to the UMail system?
Can I forward or redirect my UMail email to another email server or location?
Is there a charge for the service?
How many email addresses can I send to at one time?
I already have an 'utah.edu' account. My department is going to move to
the Exchange system. They want to use their existing subdomain. In this situation:
-Will I have two email addresses?
-Will the mail all go to the same mailbox?
-How will I differentiate which message came to which email address?
-What email address will show up in the global address book and for busy-searches?
Students/Individual UMail Users
Can I forward or redirect my UMail email to another email server or location?
Is the Microsoft Outlook 2003 software available to U students for their personally-owned computers?
Can I disable or delete any of my existing email aliases?
Who can I call if I have questions?
General Information
Who gets a UMail account?
All students, staff and faculty at the University of Utah get a UMail account. In fact, you have one already. If you haven't ever used it, your address is in (your) uNID@utah.edu format, and you need to personalize it to use it (ex: Firstname.lastname@utah.edu). For more information on your campus UMail account, see the main UMail page.
What is my login or Username?
Your login is your uNID.
What is my password?
Your password is your uNID password (the same password you use to log in to the student portal and the CIS).
Can I log in to umail with a web browser (explorer, safari, etc.)?
Yes. The web interface has two modes depending on the web browser: advanced and basic. Advanced mode is only available when using MS Internet Explorer on a Windows computer. All other browsers operate in basic mode. Node for Mac users: ActiveX controls don't work with a Mac. You will get all the basic mail operations, but there are some limitations.
What software programs are recommended?
The preferred software programs are MS Outlook 2003 for Windows and MS Entourage 2004 for Macintosh. For Linux users, Evolution 2 is recommended, but not supported by the Help Desk. Other software may work, but you will not get all the functionality available by using the recommended programs.
I want to use an email program that isn't on the recommended list.
You may use any email program that supports secure IMAP, secure POP, and secure SMTP. However, if you have a problem using your program, the Campus Help Desk may not be able to help you resolve the problem.
Where can I find information on using the Evolution (Linux) client?
Check out Novell's website at http://www.novell.com/support/products/evolution/. You can also access a User Guide (PDF) at http://www.novell.com/documentation/ximian/evolution.pdf .
There are also instructions on our website about configuring the Unix/Linux client for the UMail system at http://www.it.utah.edu/services/helpDesk/emailWebhelp/evolution.html.
How much space do I get for my e-mail storage?
Students receive 50 MB of default storage for e-mail. Faculty and staff receive 500 MB of default storage for e-mail.
How do I change my display name?
Individual or student users, please contact the Campus Help Desk (581-4000 option 1) to change the way your name displays in UMail. Department members, please request a change to your display name through your departmental email administrator.
If I delete an email, or all my email, can it be recovered?
Campus UMail system administrators do not recover deleted or lost email items. However, if you accidentally delete email from your UMail mailbox, you can usually recover it for several days after the deletion occurs. When an email is first deleted, it is generally moved to the Deleted Items folder. Until this folder is emptied, you can move items back from it into your Inbox or any other folder. However, even if you empty the Deleted Items folder (either manually or by closing your program), the deleted email can still be recovered for up to ten (10) days.
do students, staff and faculty all share the same Global Address book?
Yes. There is a single global address book for campus. Students and others with a FERPA flag will not be published in the Global address book.
Any user can request not to have their UMail address published using the uNID Account Tools.
Can I view my utah.edu email AND my Hotmail, Yahoo or Gmail in Outlook Web Access?
No. Unfortunately, Outlook Web Access does not allow you to setup additional email accounts for viewing mail from other services. If you'd like to view additional email accounts from other service providers you may want to look into using one of our supported clients.
How many email address aliases will the UMail system support?
We provide 3 aliases per person, including subdomain aliases.
| New aliases may only be set once every six months. You may activate or deactivate any alias you already have, but you can only create a new one if you have 3 or fewer aliases. You will not be able to set an alias that is already in use by another user. | |
| Aliases must contain some variation of your name. Firstname.lastname@utah.edu is preferred; middle names, initials, nickname.lastname are also be accepted. Example: j.doe@utah.edu, john.r.doe@utah.edu, johnathan.doe@utah.edu. | |
| If you have changed your name, submit the change to the University. After the change appears in the Campus Information System, contact the Campus Help Desk for assistance at 581-4000. |
Will I get spam with UMail?
The Office of Information Technology blocks positively identified UCE/spam messages to UMail mailboxes to reduce security risks (phishing, malware, etc.) and resource waste.
| "Positively identified" spam messages are blocked and not delivered. (Positively identified = no false positives) | |
| "Suspect" spam is tagged ([UCE] or [SPAM] is added to the subject line) and delivered. (Suspect = some false positives) |
If you are using Outlook, Outlook Web Access or Entourage to access your UMail account, each have a Junk Email folder where these messages (and others) will be sent, and it has a variety of junk mail handling settings you can invoke. See also how to set up spam filters for your email software program.
I just activated my UMail account and I don't show up in the Global Address List. Why?
The UMail Global Address List is updated/rebuilt once a day, in the morning. Your information will show up after the next update.
Where can I find help with Time Zones and Daylight Savings for UMail?
See
Also, see:
Troubleshooting Time Zone Problems (Outlook 2003)
Why isn't my UMail mailbox provisioned?
Because many alumni still have information linking them into the old Webmail system, if they return to campus as a student or staff member, it is difficult for us to be sure that their mailbox will be ready for them. There are also a few password issues with employees with PeopleSoft roles and people who have not changed their CIS passwords in a long time. If you log into the uNID Account tools and see that your Mail system (in the right-hand column) is listed as iPlanet/Webmail rather than UMail, and you don't have an Activate UMail Account button, please contact the Campus Help Desk at 581-4000, option 1.
Why is my Campus Directory Email address different from my UMail preferred address?
The campus directory and UMail are two separate systems. To update your information in the campus directory, log in to the Campus Information System, select the "Personal Bio/Demo Information" link, then select change Email Address. You will then be able to modify the published Email address. Don't forget to select "Save" after you have made your changes. The Campus Directory should be updated within a few minutes.
IT Managers
How can I manage the UMail accounts for my department's domain?
You can request delegated administration rights for your department's domain. An OIT delegated admin role is created, which allows IT managers to manage OIT account information using uNID account tools (http://unid.utah.edu). See UMail Delegated Administration for more information.
Can UMail host a local sub-domain of utah.edu?
UMail supports subdomains such as netcom.utah.edu. We determine permissions to to create aliases in a subdomain based on ORG ID.
I set up Outlook to connect to the Exchange Server but I only
see the
mail in Outlook; it doesn't appear on the web.
You can fix that by going to Tools > Email Accounts, View or change existing e-mail accounts. At the bottom of the window is a dropdown tool with the label Deliver new e-mail to the following location; Choose Mailbox - your account name from the dropdown list.
How many different instances of permissions to a UMail resource can I give?
200 entries can be granted permissions to a resource in the UMail system.
How do I clean my Free/Busy Search for resources?
To clean your Free/Busy, run outlook.exe /cleanfreebusy against a profile for the resource. Create an Outlook profile for the shared resource in question and open it in Outlook to make sure the profile works correctly.
Exit Outlook. Go to your Start menu and click Run.
Type 'outlook.exe /cleanfreebusy' in the Open box and click Okay.
Select the profile for the resource.
See also http://support.microsoft.com/default.aspx?scid=kb;en-us;813609
Where can I find help with Time Zones and Daylight Savings for Exchange?
Microsoft Outlook 2003
ttp://office.microsoft.com/en-us/outlook/HP010223091033.aspx
Microsoft Outlook 2007
http://www.microsoft.com/windows/timezone/dst2007.mspx
http://www.sun.com/bigadmin/features/techtips/dst_changes.html
http://sunsolve.sun.com/search/document.do?assetkey=1-26-102775-1
Java specific -
http://java.sun.com/developer/technicalArticles/Intl/USDST/
Can I configure Outlook 2007 with the .prf files?
.
Staff & Faculty
Can my department switch from our local email system to the campus email system?
Yes. Departments may move from their department solution to the campus system.
How ARE messages Moved from an old system to the UMail system?
For departments currently using GroupWise, there is a 3rd party utility to help move existing email messages to the UMail system. For departments not using GroupWise, a variety of migration options exist. Contact the UMail migration team at umail-migrate@lists.utah.edu for more information.
Can I forward or redirect my UMail email to another email location?
Yes, staff and faculty may forward UMail messages through the uNID Account Tools.
Is there a charge for the service?
No. There is no charge for the basic email and calendar service.
How many email addresses can I send to at one time?
The UMail system's default setting allows users to send a message to 25 email addresses. You can request that your account setting be increased by contacting your local email administrator or by calling the Campus Help Desk at 1-4000 option 1 and submitting a Trouble Ticket. Users needing to send messages on a regular basis to groups larger than 200 should use one of the two other campus options: D-Mail (directed mass email) or a list on the campus List Server.
I already have an 'utah.edu' account. My department is going to move to the Exchange system. They want to use their existing subdomain. In this situation:
Will I have two email addresses?
Yes, you will have email address for both @utah.edu and @subdomain.utah.edu; your @subdomain.utah.edu address will be your default reply-to address.
Will the mail all go to the same mail box?
Yes, all mail to either address will go to the same mailbox.
How will I differentiate which message came to which email address?
You can see the address a message was sent to by showing the "To" address in your email client.
What email address will show up in the global address book and for busy-searches?
Depending on their client ("full-feature" vs. IMAP or POP), other users will be able to see either just your default reply-to address or all of your addresses; the same limitation applies to free-busy searching as well.
Students/Individual Users
Can I forward or redirect my UMail to another email location?
Students who choose to have their UMail email messages forwarded to a private (unofficial) email address outside the official university network address, do so at their own risk. The University is not responsible for any difficulties that may occur in the proper or timely transmission or access of email forwarded to any unofficial email address, and any such problems will not absolve students of their responsibility to know and comply with the content of official communications sent to students' official UMail addresses.
UMail users wanting to forward their UMail messages may set forwarding for themselves in the uNID Tools. The address you forward to must already exist and be working. A confirmation will be emailed to that address to verify that it is working before we start forwarding mail to it. The forward request will be canceled if the confirmation request is not received and acted on within 72 hours. Instructions will be in the confirmation email. You may also choose to keep a copy of each message in your UMail mailbox.
For more information on forwarding, please see http://www.it.utah.edu/services/email/umail/index.html#forwarding.
Is Outlook 2003 available to U students for personally-owned computers?
Yes, through the Office of Software Licensing (www.software.utah.edu).
Can I disable or delete any of my existing email aliases?
Yes - you can do this through the uNID Account Tools. After logging in, you'll be able to view all of your email aliases, and add, disable, or specify a primary alias. Disabled addresses are retained for one year but are undeliverable. You may set a new alias once every six months, and have up to 3 active email aliases in the UMail system.
Who can I call if I have questions?
Contact the Campus Help Desk at 581-4000 option 1 if you have additional questions.
