Top Five UMail FAQs
I've locked myself out of my account. How do I reset my password?How do I set up UMail on my mobile device?
My UMail display name is wrong or misspelled, how can I change it?
Can I forward or redirect my UMail email to another email location?
How long is a UMail account good for?
I've locked myself out of my account. How do I reset my password?
If you attempt to log in using the wrong password more than three times, you will be locked out of your account. For information on how to reset your password, see:
http://www.it.utah.edu/services/helpDesk/computerhelp/pswrd_reset.html
How do I set up UMail on my mobile device?
Setup instructions for the IPhone, G1 Phone, Windows Mobile and Blackberry devices are available here: http://www.it.utah.edu/services/helpDesk/emailWebhelp/index.html#handheld
My UMail display name is wrong or misspelled, how can I change it?
Individual or student users, please contact the Campus Help Desk (581-4000 option 1) to change the way your name displays in UMail. Department members, please request a change to your display name through your departmental email administrator.
Can I forward or redirect my UMail email to another email location?
Students who choose to have their UMail email messages forwarded to a private (unofficial) email address outside the official university network address, do so at their own risk. The University is not responsible for any difficulties that may occur in the proper or timely transmission or access of email forwarded to any unofficial email address, and any such problems will not absolve students of their responsibility to know and comply with the content of official communications sent to students' official UMail email addresses.
UMail users wanting to forward their UMail email messages may set forwarding for themselves in the uNID Tools. The address you forward to must already exist and be working. A confirmation will be mailed to that address to verify that it is working before we start forwarding mail to it. The forward request will be canceled if the confirmation request is not received and acted on within 72 hours. Instructions will be in the confirmation email. You may also choose to keep a copy of each message in your UMail mailbox.
Please see http://www.it.utah.edu/services/email/umail/index.html#forwarding for more information.
How long is a UMail account good for?
uNIDs, and therefore UMail accounts, remain active for two semesters after leaving the University. For more information, see:
Please see: http://www.it.utah.edu/services/helpDesk/computerhelp/uNIDaccountlifecycle.html for more information.
For More
All UMail Frequently Asked Questions
