Campus UMail System - How To

Server Settings for UMail

IMAP
POP
PINE
iPhone
Applemail
Known Issues
More

Important: IMAP and POP users will need to use 'unid@umail.utah.edu' as their login name.

IMAP

Note: IMAP Messages will be stored on the UMail server and accessible from any web client or standard UMail client.

User name: unid@umail.utah.edu
Incoming mail server: 'imap.umail.utah.edu'
Use secure/encrypted connection (SSL) over port 993
Outgoing mail server: 'smtp.umail.utah.edu'
Use secure/encrypted connection (TLS/SSL) over port 25

POP

Note: POP Messages will be downloaded to your local computer and will NOT be accessible from a web or standard UMail client.

User name: unid@umail.utah.edu
Incoming mail server: 'pop.umail.utah.edu'
Use secure/encrypted connection (SSL) over port 995
Outgoing mail server: 'smtp.umail.utah.edu'
Use secure/encrypted connection (TLS/SSL) over port 25

Pine Configuration

Note: If you are currently using Pine by using an ssh client to connect to home.utah.edu, you will now use Pine by using an ssh client to connect to newhome.utah.edu and choosing menu item 'u'.

If you do not use newhome.utah.edu, you can configure Pine yourself by using these settings. You must be using Pine version 4.60 or higher.

From Pine's main menu:

Type "S" for Setup
Type "C" for Config
Use the arrow keys to scroll down to "smtp-server"
Type "C" to Change value
Set value to 'smtp.utah.edu' and type Enter key to save Use the arrow keys to scroll down to "inbox-path"
Type "C" to Change value
Set value to '{imap.umail.utah.edu/ssl/user=YOURUSERNAME/novalidate-cert}INBOX'
Select "expose_hidden_config" (select, or X)
In the hidden options, "set disable_these_authenticators = PLAIN"
Type "E" to Exit setup
Type "Y" for yes to commit changes

To use authenticated SMTP: smtp-server = smtp.umail.utah.edu/tls/user="u0109788@umail.utah.edu"

If you are on campus, you can use unauthenticated SMTP: smtp-server = smtp.utah.edu

inbox-path = {imap.umail.utah.edu/ssl/user="u0109788@umail.utah.edu"}INBOX

iPhone UMail Settings

Incoming Mail Server
Host Name: imap.umail.utah.edu
User Name: uxxxxxxx@umail.utah.edu (xxxxxx is your uNID)
Password: (your current password)

Outgoing Mail Server:
Host Name: smtp.umail.utah.edu
User Name: uxxxxxxxx
Password: (your current password)

Advanced settings:

Incoming settings
Use SSL (ON)
Server Port 993

Outgoing settings
Use SSL (ON)
Server Port 587

AppleMail Settings

applemail settings

Known Issues

Comcast Users

Comcast users unable to send mail from home using smtp.umail.utah.edu will need to use Comcast’s smtp server, as they block port 25.

Meeting Requests

If a user is POP/IMAP’ing their UMail and receive a meeting request, it will link to the Outlook Web Access calendar. The link will direct them to a using the primary reply-to address, rather than their uNID (default UMail address). If the user's primary (reply-to) address is their personalized alias, the link will result in an error page, in which case they will need to change the web address from the personalized portion (before the @) to their uNID.

Example: https://www.umail.utah.edu/exchange/john.doe/Inbox/New%20Time%20Proposed%3A%20test.EML?cmd=open

change to: https://www.umail.utah.edu/exchange/u01234567/Inbox/New%20Time%20Proposed%3A%20test.EML?cmd=open

Thunderbird

Issue: User gets an error that that ‘trash’ folder doesn’t exist (when trying to delete a message).

Fix: IMAP Trash folder

By default, Thunderbird (and the Mozilla Suite) assume that your Trash folder is called "Trash" and not some other name, such as "Deleted Items." This can sometimes be a problem with IMAP accounts, if your IMAP server uses a different name for the dedicated Trash folder. In such cases, Thunderbird will likely create its own Trash folder (named "Trash"), while your mail server will still be using the other folder (e.g., "Deleted Items"), and you may see both at the same time in the Thunderbird folders pane.

To specify a different Trash folder for an IMAP account in Thunderbird:

1. Completely exit Thunderbird if it is running.
2. Make a temporary backup copy of your profile folder (or at least "prefs.js").
3. Open your "prefs.js" file with a text editor such as Notepad to find the server# used to represent your IMAP account. It could be "server2," "server5," "server7," or some other number depending on your own individual account setup. Look for a line similar to this, corresponding to your own IMAP acccount:

 user_pref("mail.server.server2.hostname", "mail.YourImapProvider.com");

4. Insert a line like the following into "prefs.js", with the correct server# and correct name for the Trash folder:

 user_pref("mail.server.server#.trash_folder_name", "<correct Trash name>");

For example:

 user_pref("mail.server.server2.trash_folder_name", "Deleted Items");

If you want to use "Gelöscht" (German for "Trash"), you would have to write it in the user_pref as "Gel&APY-scht", since the German Umlaute has to be encoded differently.

5. Restart Thunderbird. You should now see the new "Trash" folder (e.g., "Deleted Items") showing the trash can icon. (If not, exit and restart Thunderbird.) If the old "Trash" folder is still showing, you should now be able to delete it. If you can't delete it through Thunderbird, then delete it though the account's webmail interface.

6. If you deleted the Trash folder in the web front end of your mail provider, you may need to cancel the IMAP folder subscriptions, too. It may take a while for the subscription changes to take effect.
Thunderbird typically relies upon the "Allow server to override these name spaces" setting to specify the IMAP server directory in Tools -> Account Settings -> Server Settings -> Advanced.

If these instructions don't work and that field is empty, try setting it to "mail."