FAQs: Onsite Services (NSC)

How do I request Network Support Center (NSC) on-site service?
Who is my LAN manager?
What happens if my dedicated LAN manager is out of the office on vacation?
Does OIT provide database consulting services?
Does OIT offer desktop and server support packages?
Does OIT have customer references for Networking Services?
Who is my account manager?

How do I request Network Support Center (NSC) on-site service?

New customers requiring services from NSC should contact their OIT Account Manager. Existing customers should contact the Help Desk at 1-4000 option 1 for service requests.

Who is my LAN manager?

Your LAN Manager is the primary NSC systems engineer that is assigned to your customer account.

What happens if my dedicated LAN manager is out of the office on vacation?

All NSC customers have a secondary NSC systems engineer that will back up your primary LAN manager if they are unavailable.

Does OIT provide database consulting services?

Yes, OIT provides consulting services on a case-by-case basis. Please contact your account manager for any consulting needs.

Does OIT offer desktop and server support packages?

Yes. Please contact your Account Manager for further details.

Does OIT have customer references for Networking Services?

Yes. Please contact your Account Manager (see below) to see customer references.

Who is my account manager?

Contact Jan Lovett at jan.lovett@netcom.utah.edu or 5-5307 for lower campus departments, or Josh Wall at joshua.wall@netcom.utah.edu or 1-5444 for all other campus departments.

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