General Phone FAQs

How do I call 911?

Dial 9-911.

HOW DO I PLACE A CALL TO ANOTHER CAMPUS PHONE?

Most phone numbers at the Univeristy of Utah have a prefix of 581, 585, 587, or 213. When calling on-campus numbers, you only need to dial the last 5 digits. For example, 581-7200 may be dialed as 1-7200 from any campus phone.

HOW DO I PLACE A LOCAL (OFF-CAMPUS) CALL?

Dial 9 + the 10-digit number (ex: 9 + 801-581-7200).

HOW DO I REACH THE UNIVERSITY OF UTAH CAMPUS OR HOSPITAL OPERATOR?

Campus operator: If you are calling from on-campus, dial 0, or you may dial 1-7200.

Hospital operator: If you are calling from a U of U hospital facility, dial 0, or you may dial 1-2121.

how do i call directory assistance?

For directory assistance, dial 9-1-411. Local directory assistance is a toll call.

HOW DO I MAKE A LONG DISTANCE CALL?

If allowed, dial 9+1+ area code and number.

What is a TEO?

TEO stands for Telephone Equipment Order. It's the request we need to start any new service or make changes to existing services. TEOs can be submitted electronically via an online form or using the more traditional paper-based form. If you have questions on how to fill out the TEO, contact your Account Executive for help. If you don't know who your Account Executive is, contact the Campus Help Desk (helpdesk@utah.edu or 581-4000) and they can put you in touch with the right person.

Why is my phone number incorrect in the Campus Directory/UMail Global Address book?

This information is based on the data submitted by your departmental payroll reporter. If the information is incorrect, your payroll reporter will need to submit an updated PAN form with the correct phone numbers. This may take as long as 72 hours to get updated in both systems.

How do I keep my student information out of the Campus Directory?

You will need to sign the FERPA privacy act, which prohibits the University from releasing any information about you. You can do this by logging into the Campus Information System (https://gate.acs.utah.edu), and clicking on the “Change Release Authorization” under “Student Records,” or print out the form at http://www.sa.utah.edu/regist/pdfs/prohibitDirRelease.pdf complete and return it to the Registrar’s office.

What options do departments have for off campus network connections?

A complete listing of off campus network connections for University agencies can be found here.

What is the billing cycle?

The monthly billing statement combines the service and equipment (non-recurring and monthly recurring charge, or MRC), long distance calls, and miscellaneous charges. The direct bill cycle applies these charges to University chartfields once each month. The cycle runs from the 12th day of each month and charges are billed a month in advance on service and equipment. In addition, pro-rated charges for partial month service are included. Long distance calls are generally billed from the 13th of the previous month to the 12th of the current month. See the the Online Billing page for more information.

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