Phone Help: Frequently Asked Questions



Cell Phones
Conference Calling
General Questions
Local Calls
Long Distance Calls
Operator-Assisted Calls
Telephone Set Features
Telephone Set Programming
USA Telephone Service
Voice and Data Networking
Voice Mail Questions - Coral Voice System
Voice Mail Questions - Octel Voice System

 

 

Cell Phones

What kinds of cell phones and plans can I choose from?

why does the university want me to own my cellular telephone, including voice and data plan?

Can I use a cell phone for personal calls when I purchase it with a taxable allowance from the University?

Is the allowance that I receive for my own cellular phone taxable?

How do I know I’m getting a fair allowance?

What if my actual business usage exceeds the amount of the allowance that I receive?

Does everyone get an allowance for a personally owned cell phone?

is my cellular reimbursement included in my salary and counted towards my retirement contributions or other benefits?

How do I know what cellular telephone or monthly plan to choose?

What if my choice doesn’t work out for me?

What smartphones or pda/phones are reccomended?

Even if I don't receive an allowance, as a University faculty or staff member am I eligible for the individual discounts the cellular vendors offer?

University-Owned Telephones

I only make personal cell phone calls during “free” calling periods, i.e., evenings and weekends, or using “free” cellular to cellular calling.  Because those calls are free, they don’t count, right?

How am I supposed to figure the personal call reimbursement amount?

Under what circumstances can a department own a telephone?

Administration

If I am a supervisor, how do I select the correct allowance amount for an employee?

Making the switch between a University-owned phone and an individually-owned phone

Who does this apply to?

What do I do if I want to stay with Cingular?

Can I switch from Cingular to another provider and keep my current phone number?  How do I do that?

In the past, we have always been required to send cell phones to property redistribution in order to transfer the ownership of a University owned cellular device to an employee. Are we still required to do that?

OK - What steps do I take to give the device to the employee?


Conference Calling

How do I make a conference call?

If we have a several person Station Dial conference call, do we have to individually patch each person in?

What is the per minute cost for out of area or a long distance conference call participants?

We rarely have conference calls with more than 3 - 4 people, which type of conference call should I use?

How do I make a Verizon instant meeting conference call?

General

How do I call 911?

How do I place a call to another campus phone?

How do I place a local off-campus call?

How do I reach the University of Utah Campus or Hospital operator?

How do I call directory assistance?

How do I make a long distance call?

What is a TEO?

Why is my phone number incorrect in the Campus Directory and the UMail Global Address book?

How do I keep my student information out of the Campus Directory?

What options do departments have for off campus network connections?

What is the billing cycle?

 

Local Calls

How do I place a call to another campus phone?

How do I place an off-campus call?

Long Distance Calls

How do I place a call to another campus phone?

How do I place an off-campus call?

How do I use the tollfree number for the University?

Are University calling cards available?

Can I place a personal long-distance call from a University phone?

Can I block long-distance dialing on a phone?

How do I make a long distance call, from my Coral phone, using my authorization code?

Operator-Assisted Calls

How do I place an operator-assisted call?

Telephone Set Features

How do I turn call forwarding on?

How do I turn call forwarding off?

Can I get Caller ID?

How do I transfer a call?

Can I place someone on hold and call a 3rd party, or conference 3 parties?

How do I speed dial a number?

How do I get Call Waiting?

How do I use Call Waiting?

Telephone Set Programming

Toshiba 2000 Series phone

Toshiba 6500 Series phone (with 2 digit intercom)

Toshiba 6500 Series phone (with 3 digit intercom)

Meridan phone set

USA Telephone Service

What about long distance, Caller ID, and other enhanced voice features?

How do I use the free features of my phone service?

How do I place an operator-assisted call?

Voice and Data Networking

What is a circuit?

What is centrex service?

What is a flat business line?

What is a flat residential line?

Voice Mail Questions - Coral Voice System

How many days do you keep my new, saved and deleted messages?

How can I retrieve my deleted messages?

How can I be notified if a recipient has received my message? If not, can I recall it ?

How can I log into my mailbox if I lost/forgot my password?

Can I dial ahead if I know my selection or should I wait for the prompt recording to finish?

If I have a message notification activated, how will I be notified on my cell phone?

How do I cancel and go to the previous menu?

Sometimes when I enter my mailbox via the subscriber’s menu, I don’t get the option to listen to messages.

How do I pause, rewind or fast forward a message?

What is the date format to send future delivery messages?

What are the options for activating message notification (callout options)?

If I activate the “Wake Up Call” feature, what will I hear?

What is the purpose for the “Call screening” option?

What is the “Transfer Status” option?

What should my voice mail greeting say?

How do I record or change my greeting?

Voice Mail Questions - Octel Voice System

How to use Octel voice messaging system?

How do I reset my Octel password?

How do I bypass someone's greeting to leave a message?

Can I retrieve a deleted Octel message?

Can I dial Octel from home?

What should my voice mail greeting say?

How do I record or change my Octel greeting?

How do I change my greeting when I go out of town?