FAQs: Long Distance Calling

How do I use the toll free number for the University?

The University's toll free number can be used if someone out-of-town needs to call you, as long as your department agrees to pay the charges for the call. Use the toll free number as follows:

Dial the University's number: 1 + 800 + 444-8638
When the campus operator answers, give him/her the University extension of the person you are calling.
When that extension is answered, the campus operator will announce the call (if the answering party accepts toll free calls).

If the call is accepted, the charges will automatically be billed to that extension.

Are University long distance calling cards available?

MCI calling cards are available for University personnel who need to make phone calls outside the local Salt Lake City calling region while travelling on University business. To obtain a calling card, the department head must send a request to NetCom indicating the individual user's name, employee ID number, and chartfield billing number. All calls made using an MCI card will be itemized on individual monthly bills. For more information on how to obtain a calling card, call extension 1-4000 option 2.

Can I place a personal long-distance call from a University phone?

Personal long-distance calls may not be billed to your University extension. If you need to make a personal long-distance call from a University extension, you must do so through an operator assisted call, or by accessing your own long-distance provider. For more information regarding personal long-distance calls, dial extension 1-4000 option 2.

To make an operator assisted call, Dial 9 + 0 + area code + 7-digit number. After you have dialed, an operator will request billing information (your home telephone number, calling card number or collect calling information).
To access another long-distance carrier, dial that carrier's local or 800 access number.
To use your personal long-distance calling card, follow the instructions provided by your particular long-distance carrier.

Can I block long-distance dialing on a phone?

Yes, there are a variety of toll restrictions available to choose from depending on the individual departments and circumstances. These restrictions can be requested at the time the order for service is being placed. Each restriction requires that the individual telephone line be programmed accordingly.

Direct Dialing from Campus Telephone
No Restrictions	Telephone will allow campus, local, and long distance calls including international.
No Long Distance Allowed	Telephone will allow campus and local calls only.
No International Calls Allowed	Telephone will allow campus, local, and domestic long distance calls.

Authorization Code Dialing

Phones can be programmed to allow or mandate the use of an authorization code when making a long distance call. This can be used to control long distance usage and also to allow for different calls to be charged to different chartfield combinations.
Authorization codes are assigned on an individual basis. To obtain an authorization code the department head must send a request to NetCom indicating the individual user's name, employee ID number, and chartfield billing number.
All calls made using authorization codes will be itemized on individual monthly bills.

How do I place an operator-assisted call?

For operator-assisted calls, dial 9 + 0 + area code and the phone number you wish to reach. Operator-assisted calls to locations outside this calling area are provided by Qwest. Consumers have a right to access the long-distance carrier of their choice. Contact your preferred carrier for access information.

For questions about rates, billing, or service, please contact Qwest Customer Service:
1-800-860-1020
Qwest Business Services
P.O. Box 856169
Louisville, KY 40285-6169

Customers may direct complaints to:
Federal Communications Commission
445 12th Street, SW
Washington, DC 20554

HOW DO I MAKE A LONG DISTANCE CALL, FROM MY CORAL PHONE, USING MY AUTH CODE?

To activate Account Code from idle position:

Press the "Account Code" key or dial the feature code #1990,
dial the 10 digit account number followed by pressing the outside line key,
then dial 9 + area code and number.

To activate during a call:

Press the "Xfer/Cnf" key,
press the "Account Code" key or dial the feature code #1990,
dial the 10 digit account number followed by pressing the outside line key,
then dial 9 + area code and number.

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