FAQs : Coral Voice Mail - T3

How many days can I keep my new, saved and deleted messages?
How can I retrieve my deleted messages?
Can I be notified if a recipient has received my message? Can it be recalled?
How do I log ino my mailbox if I lost/forgot my password?
Can I dial ahead if I know my selection?
I have message notification activated. How is my cell phone notified?
How do I cancel and go to the previous menu?
I don't get the option to listen to messages in the subscriber's menu.
How do I pause, rewind or fast forward a message?
What's the date format to send future delivery messages?
What are the options for activating message notification (callout options)?
Is there a reminder call feature (like a wake-up call) and how does it work?
What is the purpose for the “Call screening” option?
What is the “Transfer Status” option?
Can I access voicemail from home?
How do I bypass someone's greeting?
How do I fast forward to the end of a voicemail message and delete it?
How do I program a button on my phone to have my calls forward immediately to voicemail?
Can I save a message as a wave file?
My Unified Messaging is not working properly anymore. I have to delete my messages in email as well as voice mail. How do I fix it so I only need to check my voice mail messages in one place?

How many days can i keep my new, saved and deleted messages?

Your system’s administrator sets the lifespan of new, saved and deleted messages. It can range from 1 day to 365 days. However, while listening to a new, saved or deleted message, the system will notify you that this message is about to be deleted and inquire whether you want to save them or delete them.

How can I retrieve my deleted messages?

You can log into your mailbox and select option 1 to get to the Review Messages menu. If you have previously saved messages you will be prompted to select option 7. While listening to deleted messages press 2 to save it back to the active voicemail queue or press 3 to re-delete the message.

can I be notified if a recipient has received my message? Can it be recalled?

The T3 voicemail can notify you if a recipient has already heard the message you sent. For this purpose you have two options:

Return Receipt:

With Return Receipt, the voicemail will send you a message in your new messages folder, letting you know that your recipient(s) has listened to the message.

Return of No Receipt:

With Return of No Receipt, the voicemail will send you a message in your new messages folder, letting you know that your recipient(s) has not listened to the message yet and whether you would like to recall this
message.

How do I log into my mailbox if I lost/forgot my password?

NetCom must have a request in writing to reset a voicemail password. Send NetCom a memo asking us to reset the voicemail password on your extension. You may fax the request to us at 5-3704. We will reset it to the default password, 1234. Once reset, you must change the password to a secure one.

Can I dial ahead if I know my selection?

At any point in the subscriber’s menu, you can dial ahead as long as you know your selection.

I have message notification activated. how is my cell phone notified?

If you have chosen to be notified on your cell phone when new messages are received, you will get a phone call from the voicemail asking you whether you are the mailbox owner and then requesting you to enter your password in order to review your new message(s).

How do I cancel and go to the previous menu?

You can always go back to the previous menu by pressing the * key.

I don't get the option to listen to messages in the Subscriber's menu.

This happens because the voice mail is set to notify you when you have new messages. It skips this option if you don’t have any new messages.

How do I pause, rewind or fast forward a message?

While listening to a message you can pause (and release) by pressing 2, rewind by pressing 1, and fast forward by pressing 3.

What 's the date format to send future delivery messages?

Enter the time as a four digit number followed by * for a.m. and # for p.m. For example, to enter 8:00 pm you need to dial 0800#. Enter the date as a two digit month followed by a two digit date. For example, to enter January 12th, you need to dial 0112.

What are the options for activating message notification (callout options)?

The system can be set to notify you for a variety of situations. You will need to set your schedule with the the NetCom voice systems group by contacting the Campus Help Desk at 1-4000 option 1. Then you can activate or deactivate message notification according to the following parameters:

The type of messages that you want to be notified about:

In this option you can differentiate between priority, regular, external and email messages.
The days of the week and the time of the day, in which you wish to be
notified at any given number.

The number or numbers you want to be reached at:

This number can be for a pager, cellular phone, home phone, an email address or any
combination.

Is there a reminder call feature (like a wake-up call) and how does it work?

You can program a time within the current day to have your phone ring as a reminder of a scheduled event. A Reminder tone will continue to ring until it is picked up or canceled. For more information, see page 15 of the voicemail user guide.

What is the purpose for the “Call screening” option?

Call Screening allows you to identify your caller before you answer the call and gives you the options to take the call or take a message.

What is the “Transfer Status” option?

This option allows you to select the transfer location of incoming calls to your extension. You can either have calls transferred to your extension or directly to the mailbox.

Can I access voicemail from home?

Yes. Dial 801-587-5290. You will be prompted to press the # key to indicate you have a voicemail box on the system. You will then be prompted to dial your 5-digit extension and your password.

How do I bypass someone's greeting?

Press the # key as soon as the greeting begins to play or any time during the greeting.

how do i fast forward to the end of a voicemail message and delete it?

While the message is playing press 3 3 to fast forward to the end of the message, then press 7 to delete the message. You can press the three keys in a continuous fashion to avoid listening to the delete prompt as follows: 3 3 7.

how do i program a button on my phone to have my calls forward immediately to voicemail?

To program a gray button for Forward All to Voice Mail:

With the handset down on the cradle, enter # 1 3 9
Press the gray button you want to program with FwdAll to VM
Enter the following string of numbers: # 1 4 1 8 8 6 7 5 2 9 0
Press the same gray button again to accept the programming

To activate Forward All to Voice Mail on a programmed button:

Press the gray button where you programmed FwdAll to VM
The gray button lights up
All incoming calls will go directly to Voice Mail without ringing your phone

To de-activate Forward All to Voice Mail on a programmed button:

Press the lit gray button (to toggle this feature off)

Can I save a message as a wave file?

Yes, if you have Unified Messaging set up in your email client. Unified Messaging will list your voice mail messages along with your e-mails in your e-mail client view and will allow you to listen to your voice mails from your e-mail client through the media player on your computer. The file format of the voice mail is known as a wave file. Once you listen to it you may save it or delete it.

If you are not set up with Unified Messaging and have a saved message that you would like to save as a wave file, once you set up your Unified Messaging account you can send the message back to yourself. That way it will appear as a new message that will be displayed in your email client. Then you can save it as a wave file.

To install Unified Messaging go to the following url for detailed instructions:
http://www.it.utah.edu/services/phones/coral/unified_msg.html

My Unified Messaging is not working properly anymore.
I have to delete my messages in email as well as voice mail.
How do I fix it so I only need to check my voice mail
messages in one place?

Open the Voice Mail website at this url: https://voicemail.utah.edu

In Step 3 below make sure your Unified Messaging password is the same as your e-mail client password (your e-mail password is your CIS password).

To update your password follow these steps:

Step 1.

Enter the following:

User Name: Enter your 5 digit extension number (without the hyphen)
Password: Enter numeric voice mail password (same password used when retrieving voice mail messages via the telephone)

Step 2.

In the upper left hand corner:

Click on Mailboxes
Click on Email Accounts

Step 3.

Inside the Account 1 section enter the following:

Server: Enter in your e-mail server address
UMail (Outlook/Exchange): imap.umail.utah.edu
User ID:
UMail (Outlook/Exchange): uNID@umail.utah.edu
Password: Enter your e-mail client password*
Click on Verify to make sure the information you entered is correct. If it is not correct you will receive an error message.
To save your settings, click on the hourglass/diskette icon

*IMPORTANT INFORMATION REGARDING YOUR E-MAIL CLIENT PASSWORD:
The Unified Messaging system does not recognize the @ symbol in your e-mail password. If your password currently contains the @ symbol, please change it.

Any time you change your e-mail password in UMail (Outlook/Exchange) you will need to access this T3 System website (Unified Messaging website) and record your new e-mail password in the Account 1 section as shown and described above.

Step 4.

After you have saved your changes by clicking on the hourglass/diskette icon:

Click on Exit in the upper right hand corner

For More

Product and Service Information

Voice Mail Greeting Guidelines

Frequently Asked Questions - Coral System