FAQs: Unified Messaging
I just received a t3 alert email message. what does it mean?
If the email server goes down, the voice mail system will send out the alert to notify you that it can no longer login to your mail account. -OR-
Your have changed your email client password without changing it in the T3 voice mail. Click on the link embedded in the email message, https://voicemail.utah.edu, and you will be logged in as a user so that you can change your email client password in the T3.
When I listen to my voice mail message through my email client and
I don’t delete the message via the email client, what happens to my message?
Your message will automatically be saved in voice mail and show up as a saved message.
my unified messages are going into my junkmail folder. how can I correct this?
Add the domain name for Unified Messages to your safe senders list as follows:
Right click on the voicemail email message
- Click on Junk E-mail
- Click on Add Sender's Domain to Safe Senders List
as i scroll through emails in my inbox i notice
my new/unheard voicemail messages are being deleted.
how can i correct this?
A simple adjustment must be made in Outlook to your Reading Pane to avoid deleting new/unheard voicemail messages while scolling through e-mail messages in your Inbox. Take the following steps:
From the Toolbar
- Click on Tools then
- Click on Options
In the Options window
- Click on the tab labeled Other
- Click on the button labeled Reading Pane
In the Reading Pane window
- Uncheck the box labeled Mark item as read when selection changes
- Click on OK
After you have completed the above steps you can safely scroll through your list of e-mails and they will not be marked as already read or listened to.
Accessing help on Unified Messaging and to report any problems, call the Help Desk at 581-4000 option 1.
