FAQs: Voice Messaging Greetings - Octel

What should my voice mail greeting say?

Your personal greeting is played to anyone calling or being transferred to your mailbox.

Sample Greetings

Call forward no answer (Standard greeting)
"This is (First name, Surname) in the Office of Information Technology. I am not available right now. If your call is urgent, please press zero to speak to the office receptionist. Otherwise, leave your name, phone number, and a detailed message after the tone, and I'll return your call."

Call forward busy (Busy greeting)

"This is (First name, Surname), in the Office of Information Technology. I am on the phone right now. If you need immediate help, please press zero to speak to the office receptionist. Or, leave your name, phone number, and a detailed message after the tone, and I'll return your call as soon as I can. Thank you."

Longer message

"Hello. This is (First name, Surname), in the Office of Information Technology. Today for (date), I will be in customer meetings most of the day. If your call is urgent please press zero to speak to the office receptionist. Or, leave your name, phone number, and a detailed message after the tone, and I'll return your call as soon as I can. Thank you."

How do I record or change my greeting?

To Create Personal Greetings after entering the system, press:

for Personal Options
for Greetings
for Personal Greetings
to record a Personal Greeting.

At this point you have the option to record two greetings that are played to caller under different circumstances:

to record a greeting that tells callers you are away from your phone (no answer).
to record a greeting that tells callers you are on the phone (busy). If you do not record a busy greeting, the system plays your no-answer greeting.

How do I change my greeting when I go out of town?

Your extended absence greeting will be played in place of the personal greeting. This message advises callers that you are away from the office and will be checking your mailbox infrequently. Callers may leave you a message or you could refer them to someone else. Callers cannot skip an extended absence greeting. At the greetings menu, press to record an extended absence greeting.

Sample Extended absence greeting

"This is (First name, Surname), in Network and Communication Services. I am currently on vacation from (start date) till (end date). If your call is urgent please press zero to speak to the office receptionist. Otherwise, please leave your name, phone number, and a detailed message after the tone, so I can return your call. Thank you."

For More

Product and Service Information

Voice Messaging Guidelines

Download Interactive Reference Manual (for Windows 95 or later)

Help Desk