FAQs: Using Octel Voice Messaging

How do I use Octel Voice Messaging?
How do I reset my Octel password?
How do I bypass someone's greeting to leave a message?
Can I retrieve a deleted Octel message?
Can I dial Octel from home?

How do I use Octel Voice Messaging?

Set Up

New voice mail subscribers receive a letter with a default password. The first time you access your voice mail, you will receive a tutorial which instructs you on how to set up your mailbox. The tutorial prompts you to set a personal password, record your name, and set up your greeting. The tutorial only prompts you for one greeting. If you wish to have a separate greeting play when you are on the phone versus when you are away from the phone, this can be done through personal options. From the main menu, select:

for Personal Options
for Greetings
for Personal Greetings
to record a Personal Greeting.

Octel Commands

The chart below shows the basic commands for the Octel voice mail system:

Feature	Key(s)	Feature	Key(s)
Listen		Online Help
Erase		Exit
Save		End of Message
Reply/Send Answer		Rewind
Increase Volume		Fast Forward
Decrease Volume		Increase Speed
Replay Message		Decrease Speed
Send/Record		Play Date/Time Stamp
Personal Greeting

In the Octel system, if you wish to forward or reply to a message you must do so before you delete the message. Once you delete the message, it is gone completely.

Helpful Tips

The Key
Press * when you want to cancel what you are doing. During recording, press * to erase and re-record; when entering a destination, press * once to re-enter the number if you have made a mistake. While listening to a prompt, press * to "back up" to the previous menu. At the main menu, press * until you hear "Good bye".
The Key
Press # when you want to complete a step, skip a message you are reviewing, or send a message. Pressing # also allows callers to skip Personal Greetings and go directly to the recording tone. As a subscriber, you can access your mailbox more quickly by pressing # as soon as you hear the system greeting. If you are in your mailbox, you can use the # to interrupt most prompts if you know what you want to do. Pressing # can also be used to denote the length of a password, telephone number, or group list. This keeps the system from having to wait to see whether you have finished entering digits.

Reference Guide

An interactive reference guide can be downloaded, which provides valuable information about the Octel system. Please note that the Octel system installed at the University of Utah does not support all the features described in the reference guides. If you have questions about which features are available, please call the Help Desk at 581-4000.
NetCom also provides printed Quick Reference Guides, which include condensed versions of the information provided in the online reference guides. If you have questions about which features are available or would like to order printed documentation, please call the Help Desk at 581-4000.

How do I reset my Octel password?

NetCom must have a request in writing to reset an Octel password. Send NetCom a memo asking us to reset the voicemail password on your extension. You may fax the request to us at 5-3704. We will reset it to the default password, 1234. Once reset, you must change the password to a secure one.

How do I bypass someone's greeting to leave a message?

Press the # button to skip the greeting and go directly to the tone to leave your message.

Can I retrieve a deleted Octel message?

Sorry, once an Octel message is deleted, it cannot be retrieved.

Can I dial Octel from home?

Yes. Follow the steps below.

Call the Octel system number: 58+ the extension you dial from your desk phone.
Press # at the initial greeting.
Enter your mailbox number or University extension.
Enter your password.

For More

Product and Service Information

Voice Messaging Guidelines

Download Interactive Reference Manual (for Windows 95 or later)