Complete Network Care
Data networks have become increasingly complex. New bandwidth intensive services are driving network requirements. Networks are critical to the basic functions of each college and department. Departments at the University of Utah are finding it more difficult and expensive to manage their data network infrastructure. IT managers are finding themselves stretched or overwhelmed trying to do it all. In response to these needs the University Network Operations and Services (NetOps) team has developed Complete Network Care.
The Complete Network Care service provides 24/7/365 infrastructure monitoring and notification, problem resolution and disaster remediation services for a flat monthly fee. It provides technical support for response to emergencies. The goal of this service is to optimize your network and prevent problems before they occur.
How it works
An evaluation is conducted that includes an assessment of hardware, configuration and general network topology. The age of your equipment is identified and (if needed) new topologies and configurations are proposed.
OIT NetOps replaces aged equipment, sets up management systems, notifications, and configuration backups. All activities are coordinated with the college or department. Information on the current inventory in use and the number of service orders and trouble tickets for the previous year will be available for your review annually.
Due to the substantial up front investment in time and labor, a two year minimum commitment period is required.
Pricing
There is a fee for this service that varies by annual cost of internal support, equipment replacement cost & number of network ports. A flat monthly fee is determined based upon these factors and some upfront costs may be applicable in cases where new equipment is purchased and installed when you sign up for this service. For more information, please contact an OIT Account Executive at: komas-oit-acctexecs@lists.utah.edu.
For More
Order Network Complete Care Now
For more information about Network Complete Care, please call the Campus Help Desk at 801-581-4000, option 1, or contact an OIT account Executive at: komas-oit-acctexecs@lists.utah.edu.
