Coral Voice System - Features
Coral IPx Features
Base Features
- Standard features: Transfer, Hold, Voice Mail, Volume Controls, Intercom
- Multiple Voice Mail Messages (based on time of day)
- Station Ringing Tones: changeable volume, cadence, & type
- Self programmable feature codes
- Intercom Voice Announce: auto or manual
- Page Queue
- Zone Page: all phones, group of phones, overhead system
- Call Forward Timed
- Call Forward Directly
- Call forward path can be different for internal and external calls
- Call Divert: individual call forward to predetermined destination
- Camp On/Call Back: system calls you back when busy extension is available
- Message Waiting Indicator: multiple lights, requested
- Speed Dial: system & private library
- Whisper Page (one-time setup fee)
- Silent Monitoring (one-time setup fee)
- Directory Services: shared & personal (future delivery)
- Call Log
- Music on Hold
- Back Ground Music
- Multiple Call Appearance
- Boss Groups: specialized call routing
- Malicious Call Trace
- Conference Calls: 3-way, broker, & consultant
- Executive Privilege: station conversion
- Help Requested: switch a relay for security alarm or other devices
- Program your phone to ring as a reminder tone
- Basic ACD functionality: does not include reporting (one-time setup fee)
- Unified Messaging
Optional Features
- SoftPhone: PC telephone
- Freedom: allows connection of an off-site non-Coral phone to the Coral system
- Follow Me: redirects extension to different location
- FlexCall: dual ringing of desk set and external number
- Set Upgrades: Peripheral Extension Kit & Application Processor Adapter
- FlexAire: wireless digital sets
- FlexAttendent: PC based attendant
- Composite Enhanced ACD: IVR, skills based routing, reporting
- Call Manager: basic ACD reporting
- Group Call: allows preset extensions to be called simultaneously for conference
- Electronic Fax Services (future delivery)
- Text-to-Speech Messaging (future delivery)
For More
For more information on the Coral Telephone system contact the Help Desk at 581-4000 Option 2 to speak to a Service Coordinator.
