Coral Voice Systems - Tips of the Month for April 2007
how do i use the soft keys on my phone to program call
forwarding to another extension?
As a system parameter all unanswered calls are automatically forwarded to voice mail after 4 rings on your phone.
You do have other call forwarding options available as follows:
To program call forwarding to another 5-DIGIT EXTENSION:
- Press the Fwd soft key on the LCD display of the phone
- Choose from the following:
1. Forward All Calls (FwdAll)
2. Forward All External Calls (All-E).
NOTE: All External Calls includes any incoming number outside of the Coral phone system
- Enter the 5-DIGIT INTERNAL EXTENSION you want your calls forwarded to (this could be a co-worker's extension or the 5-digit voice mail extension 7-5290).
To program call forwarding to a 7-DIGIT EXTERNAL NUMBER:
- You must first program a Private Library speed dial for the 7-DIGIT EXTERNAL NUMBER you want calls forwarded to as follows:
1. Dial
.
2. Dial the 4-digit library code (any number 8000 - 8009) you want to use to dial that particular number.
3. Dial the
4. Press the SPKR button to accept the program.
- Press the Fwd soft key on the LCD display of the phone
- Choose from the following:
1. Forward All Calls (FwdAll)
2. Forward All External Calls (All-E).
NOTE: All External Calls includes any incoming number outside of the Coral phone system
- Enter the Private Library speed dial for the 7-DIGIT EXTERNAL NUMBER you want your calls forwarded to.
how do i program a button on my phone so that I can tell
whether my co-workers are on the phone or not?
To program an available gray button to your co-worker's extension:
- Perform the following steps:
1. Dial
2. Press the gray button you want to program.
3. Enter the 5-DIGIT EXTENSION belonging to your co-worker.
4. Press the gray button again.
- This button will now light up when your co-worker's extension is in use.
- You will also be able to speed dial your co-worker's extension by pushing this button.
how do i divert an incoming call to my voicemail or another
extension when i cannot take the call and do not want
to listen to the phone ring?
To divert an incoming call using the pre-programmed button (Divert VM):
- When your telephone rings press the pre-programmed Divert VM button
To program an available gray button for Call Divert
- Before programming a gray button you must first program a Private Library speed dial for the extension to which you want calls diverted (e.g., for voice mail, it would be 7-5290). Do the following:
1. Dial
2. Dial the 4-digit library code (any number 8000 - 8009) you want to use to dial that particular number.
3. Dial the internal 5-DIGIT EXTENSION OR
4. Press the SPKR button to accept the program.
- The next steps are to program an available gray button to dial the Private Library speed dial you just set up.
1. Dial
2. Press the gray button you want to program.
3. Enter the feature code
and THEN the Private Library speed dial code (between 8000-8009) you programmed in the previous step.
4. Press the gray button again to save the program.
- Now when your phone rings and you want to divert the call to the other number, you press the pre-programmed gray button
Training Materials
FlexAir Brief User Guide (doc)
FlexAir Wireless Handset User Guide (pdf)
ACD Brief User Guide (doc)
Index for previous Tips of the Month
For More
Frequently Asked Voice Mail Questions
Frequently Asked Unified Messaging Questions
