Octel Voice Messaging for Departments

The University's Centrex telephone system has an integrated voice-messaging computer system called Octel. Octel lets you send, receive, store, and forward voice messages from any touch-tone telephone. In addition to voice messaging, Octel performs call answering and call processing functions.

Rates for Departments

Basic Voice Messaging

$3.00/month
$6.00 one time set-up fee

Call Processing

(Menu Selection Box)

$10.00 per menu selection
$6.00 one time set-up fee

Outcalling Notification to Pager

$2.00/month

Accessing the Octel system

From your office phone:

Call the internal Octel system number at 5-6411.
Enter your password.

From outside the University:

Call the Octel system number, at 801-585-6411.
Press at the initial greeting.
Enter your mailbox number or University extension.
Enter your password.

Using Voice Messaging

New subscribers receive a letter with a default password. The first time you access your voice mail, you will receive a tutorial which instructs you on how to set up your mailbox. The tutorial prompts you to set a personal password, record your name, and set up your greeting. The tutorial only prompts you for one greeting. If you wish to have a separate greeting for when you are on the phone versus when you are away from the phone, this can be done through personal options. From the main menu, select:

for Personal Options
for Greetings
for Personal Greetings
to record a Personal Greeting.

Octel Commands

The chart below shows the basic commands for the Octel voice mail system.

Feature	Key(s)	Feature	Key(s)
Listen		Online Help
Erase		Exit
Save		End of Message
Reply/Send Answer		Rewind
Increase Volume		Fast Forward
Decrease Volume		Increase Speed
Replay Message		Decrease Speed
Send/Record		Play Date/Time Stamp
Personal Greeting

In the Octel system, if you wish to forward or reply to a message you must do so before you delete the message. Once you delete the message, it is gone completely.

Reference Guide

An interactive reference guide can be downloaded, which provides valuable information about the Octel system. Please note that the Octel system installed at the University of Utah does not support all the features described in the reference guides.

NetCom also provides printed Quick Reference Guides, which include condensed versions of the information provided in the online reference guides. If you have questions about which features are available or would like to order printed documentation, please call the Help Desk at 1-4000.