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The associate director — who loves to spend time with family, travel, and fish — is interested in measuring the customer experience, staying focused on solutions, and advancing the U's mission.

CIO Steve Hess joined President Ruth Watkins on the most recent episode of the “U Rising” podcast to discuss the U’s role in providing a statewide network infrastructure and other digital tools, and the initiative to enhance both last year.

IT-wise, spring semester at the University of Utah began on a quiet note, due in part to UIT’s start-of-semester committee, as well as recent technology upgrades.

Although 2020 was a bit topsy-turvy, UIT’s Network Services’ Fast Facts infographic illustrates that, in many respects, it was a banner year, too.

Funds from the CARES Act are breathing new life into previously paused Network Services initiatives, including a plan to improve wireless coverage at the University of Utah — inside and out. The $5.9 million project will increase the number of wireless access points at the university by approximately 27 percent — from 8,910 to 12,263.

New and returning members of the U community who are unable to access UMail from your mobile device (smartphone, tablet), desktop computer, or laptop should refer to our online help articles for instructions.

From the new MobileU app to the UIT Knowledge Base, here are five digital resources/services that students (and instructors) may find beneficial as the University of Utah gears up for fall semester classes.

A modernized, scalable point of contact architecture is designed to increase accountability and support security initiatives like network access control and default-deny firewall hardening.

UIT’s Network Services team stepped up when connectivity mattered most. The COVID-19 pandemic roughly tripled the use of the U’s virtual private networks (VPNs), and the team gave frontline health care workers the needed bandwidth to do their critical work.

In 2019, the Network Services team focused on three fronts — network operations, engineering design and automation, and project coordination. Accomplishments include an upgrade of the TOAST platform and a migration of the Clinical Data Center firewall.