Need help with Duo 2FA?
Before you contact the Campus IT Help Desk for assistance, please visit these IT Knowledge Base articles for information on setting up, troubleshooting, and buying tokens for Duo 2FA:
Campus IT Help Desk
Or get help from an expert
For the quickest response:
Submit an online "Report an Issue" ticket (login required).
In the “How urgent is this issue?” section, select "High (requires immediate attention)"
OR
Call the Campus IT Help Desk:
801-581-4000
Toll-free from Asia campus:
833-981-0049
Monday – Friday, 7:00 a.m. to 10:00 p.m. Mountain Time
(10:00 p.m. to 1:00 p.m. Korea Time)
Saturday – Sunday, 8:00 a.m. to 6:00 p.m. Mountain Time
(11:00 p.m. to 9:00 a.m. Korea Time)
For urgent issues after hours:
U.S. callers: Please leave a voicemail
message to receive a call back when regular hours resume
Asia campus callers: Please call during regular hours, or send an email to helpdesk@utah.edu
Hospital Service Desk
(801) 587-6000
For less-urgent issues:
Email helpdesk@utah.edu
Email inbox is monitored:
Monday – Friday, 7:00 a.m. to 10:00 p.m. Mountain Time
(10:00 p.m. to 1:00 p.m. Korea Time)
Saturday – Sunday, 8:00 a.m. to 6:00 p.m. Mountain Time
(11:00 p.m. to 9:00 a.m. Korea Time)
Emails received after hours will be answered when regular hours resume.
Hospital Service Desk
ServiceDesk@hsc.utah.edu
Student IT guide
A list of some of the many digital resources you may need as a student at the U.
Faculty IT guide
A list of some of the many resources you may need as a faculty member at the U.
Staff IT guide
A list of some of the many resources you may need as a staff member at the U.
IT staff guide
A list of informational, news, and support options to help IT staff on campus.
Top help and support topics
- VPN migration to GlobalProtect
- Wired and wireless (Wi-Fi) networks
- Duo Two-Factor Authentication (2FA): Overview
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- Set up UMail in Outlook for iOS mobile devices
- About UMail (setup instructions)
- Reset or change uNID password
Microsoft Teams
Need help? Download Microsoft Teams (desktop/mobile) for free, then let a Help Desk agent connect to your computer remotely.