Planned work and changes
These selected IT changes are not expected to cause service outages. Should you notice service issues during a planned work/change event, please call us: Campus Help Desk: 801-581-4000; Hospital Service Desk: 801-587-6000.
For planned service downtime, visit the IT Systems Status page.
The U schedules IT change moratoriums throughout the year as approved by the Change Advisory Board (CAB).
Upcoming work
| Start | End | Description | Scope |
|---|---|---|---|
| 2025/06/12 | 2025/06/12 | Due to wireless carriers discontinuing email to text functionality, ServiceNow will
begin to use a new service to deliver SMS notifications. The content of messages received
from ServiceNow will remain the same, however, they will be delivered from +1(385)
881-2985 instead of uofuprod@servienow.com. Please add the new phone number to your
contacts list to continue receiving messages from ServiceNow. Please submit a request
to ServiceNow Platform Support if you have any questions. |
ServiceNow |
| 2025/06/19 | 2025/06/19 | UIT will consolidate several IT Service Catalog request items for network services into one form, “Network Request” (login required). The new catalog item will simplify the request process for network deployments and updates. Access announcement for more information | IT Service Catalog |
Past work
| Start | End | Description | Scope |
|---|---|---|---|
|
2025/06/10, 10:00 p.m. |
2025/06/10, 11:00 p.m. |
UIT added a “Manage UMail aliases” tab in the University of Utah IT security settings portal (login required). Access announcement for more information. |
UMail |
|
2025/06/06 |
2025/06/06 |
Zoom’s AI Companion tool will be activated for users of the University of Utah’s main campus account. Access announcement for more information. |
Zoom |
|
2025/05/28, 5:30 p.m. |
2025/05/28, 6:30 p.m. |
UIT updated the process for configuring personal devices — particularly Android smartphones — to use the UConnect and eduroam networks. |
Wi-Fi onboarding |
|
2025/05/05 |
2025/05/05 |
UIT’s Digital Learning Technologies (DLT) will change the minimum version requirement for University of Utah Zoom accounts to version 6.3.5. |
Zoom |